We answer your questions one cup at a time

Didn’t find the type of request you were looking for? For some requests, dedicated support channels are available.
Please refer to the information below:

Machine assistance: For purchases made exclusively through our online shop, please contact our WhatsApp number +39 348 55 72 732, sending a short video of the malfunction, a photo of the serial number (located under the machine), and your order number.  

Quality reports: write to segnalazioniqualita@caffeborbone.mom to report any issues related to products purchased through our official channels.

B2B commercial requests – Italian market: contact info_professional@caffeborbone.it.

B2B commercial requests – International market: contact international.sales@caffeborbone.it

Privacy and GDPR rights (Arts. 15–22 EU Reg. 2016/679): contact exclusively privacy@caffeborbone.it to exercise your rights under the regulation.

Company information: write to info@caffeborbone.it

Order and shipping status: to check the status of your order shipment, please log into your personal account.

If your request is not listed above, please fill out the contact form selecting the most appropriate option.

Need further assistance? We are available through several channels: you can email us at support@caffeborbone.mom, contact our virtual assistant, or reach our Customer Service active
from Monday to Friday (10:00–14:00), via toll-free number 800 811 137 (from Italy) or +39 081 186 53 564 (from abroad).

For immediate answers to the most frequently asked questions, please also consult our FAQ.

*Nespresso ®, *Nescafé ® *Dolce Gusto ® and Nespresso ® Professional are registered names by Societè des Produits Nestlè ® S.A. Caffè Borbone Srl is an independent producer not connected to the Societè des Produits Nestlè ® S.A. The compatibility of these capsules are for the functional use with home coffee machines by Nespresso ® - Nescafé ® Dolce Gusto ® and Nespresso ® Professional brands.

** The compatibility of Caffè Borbone capsules aims to allow their use with Nespresso ® – Nescafé ® Dolce Gusto ® home coffee machines.

*Lavazza ®, *A Modo Mio ®, *Lavazza A Modo Mio ®, *Espresso Point ® and *Lavazza Espresso Point ® *Lavazza Blue® and *Lavazza Black®  are brands owned by Luigi Lavazza S.p.A. ®. Caffè Borbone Srl is an independent producer not connected to Luigi Lavazza S.p.A. ®. The compatibility of these capsules are for the functional use with home coffee machines by Lavazza ® Espresso Point ® - Lavazza ® A Modo Mio ® *Lavazza Black® and *Lavazza®* Blue®* brands.

* Bialetti® is a registered trademark of Bialetti Industrie S.p.A.. Caffè Borbone S.r.l. is an independent producer and is not connected with Bialetti Industrie S.p.A.. Caffè Borbone capsules are functionally compatible for use with Bialetti® machines.

**The coffee machines are used only as an example, to show the compatibility of the capsules produced by Caffè Borbone. All trademarks and brands mentioned for this purpose belong to their legitimate owners and have been used for explanatory purposes only.